Bridge Dialer Update Release Notes

Bridge Dialer Update v3.2.0.7357  This release includes support for Two-factor authentication, Outbound Caller ID assignment, and many improvements to call handling to provide a better user experience.   New Features: Two-factor authentication support Selectable Outbound Caller ID assignment Integrated Yealink headset call functions   Bug Fixes: Improved load time Improved [...]

2022-06-07T22:54:44-04:00January 21st, 2022|2022, Release Notes|

How To Not Get Sued When Texting Clients

TCPA Compliance Legal Disclosure: The Redcliffe Group is committed to complying with all applicable laws and regulations and expects its clients to do the same.  While The Redcliffe Group cannot manage compliance for its clients, we have provided this short summary as a push in the right direction.  Clients should [...]

2022-01-04T09:48:38-05:00January 4th, 2022|Uncategorized|

Upgrading to Bridge 3.1: The Crucial Change Your Agency Needs Heading into 2021

We get it, you’ve dealt with enough change this year (yes, 2020, we’re talking about you). But what if Bridge 3.1 is the crucial change your agency needs heading into 2021? Whether it be in your business, your personal life, or the world around you, things have certainly changed, and [...]

2020-12-17T09:56:46-05:00December 17th, 2020|2021, Bridge 3.1, Insurance Phone System, Productivity, Remote Working, VoIP Phones, WFH|

Remote Work Best Practices: 7 Tips to Boost Productivity When Working Remotely/Working from Home

The COVID-19 Coronavirus has many of us suddenly working from home or other remote location. And for those of us whose jobs permit it, we are of course thankful to have that option. However, you might be quite surprised to find that your productivity can take a major hit. [...]

Multichannel vs. Omnichannel: What’s the Difference Anyway?

Omnichannel and multichannel are similar sounding terms that get thrown around quite a bit. It can be difficult to discern the difference between the two. But when it comes to customer experience and employee productivity, there is a very important distinction between these separate communication strategies—and it directly impacts your [...]

2020-01-16T10:22:56-05:00January 15th, 2020|Uncategorized|

8 Ways to Upgrade Your Live Chat Communications

Speed is more important than ever. When a customer needs help, they want it right now. In order to meet this demand, more and more agencies are turning to instant communication technologies such as text and instant messaging via Live Chat. In fact, recent research reveals that messaging is now [...]

2020-02-07T18:11:49-05:00December 12th, 2019|Uncategorized|
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