Bridge v4 (DAVE) and Bridge v3 CRM Updates 12.21.22

This release includes changes to Bridge v4 (DAVE) and Bridge v3 CRMs. Refer to the appropriate list/s below for specifics. Bug fixes for legacy audio, SMS messaging, Deskphone provisioning, and Hawksoft Call Pop and Export functions were applied to Bridge v3.

In addition to a few bug fixes, enhancements to Automated Marketing, Widgets, Contact details, Video messaging, Esign processing, and DAVE migration functions were implemented to enhance the user experience on the Bridge v4 (DAVE) platform.

Changes made to Bridge v4 (DAVE)
New Features:
No new features were added in this update

Enhancements:
Improved accuracy of call details within contact details
Improved DID migration processes to DAVE
Provided ability for admins to change Agency-wide widget settings
Improved processing of eSign documents
Improved useability of the Left Menu Bar
Provided inclusion of customer-assigned logo within recorded video messages

Bug fixes:
Corrected inability to play legacy audio files
Corrected anomalies with replies to SMS message campaigns
Corrected ability to change matched AMS360 contact
Restored export functions with Hawksoft Hosted & Local services
Stabilized QQ Catalyst sync processing
Corrected anomalies with emoji use within Chat/LiveChat functions
Stabilized location number assignment
Improved recognition of user status

Items we are still working on:
Our primary focus at this time for Bridge v4 is on improving task workflow, useability, and overall system reliability. Stayed tuned.

 

Bug Fix Changes made to Bridge v3:
Corrected inability to play legacy audio files
Corrected anomalies with replies to SMS message campaigns in Automated Marketing
Enabled call pop with Hosted & Local Hawksoft services
Restored export functions with Hawksoft Hosted & Local services
Improved operation of eSign exports to HawkSoft
Improved desk-phone provisioning

Bridge v3 items we are still working on:
No further enhancements will be made to Bridge v3. We will only facilitate major bug fixes on Bridge v3 for the remainder of its life cycle.