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Multichannel vs. Omnichannel: What’s the Difference Anyway?

Omnichannel and multichannel are similar sounding terms that get thrown around quite a bit. It can be difficult to discern the difference between the two. But when it comes to customer experience and employee productivity, there is a very important distinction between these separate communication strategies—and it directly impacts your [...]

2020-01-16T10:22:56-05:00January 15th, 2020|Uncategorized|

8 Ways to Upgrade Your Live Chat Communications

Speed is more important than ever. When a customer needs help, they want it right now. In order to meet this demand, more and more agencies are turning to instant communication technologies such as text and instant messaging via Live Chat. In fact, recent research reveals that messaging is now [...]

2020-02-07T18:11:49-05:00December 12th, 2019|Uncategorized|

VoIP Phones for Insurance Companies

Top Reasons Insurance Agencies Choose VoIP Phone Systems Communicating clearly with clients and prospects is a key requirement of any business, and that is especially the case with an independent insurance company. And while it's true that many younger insurance customers prefer to text or chat, that doesn't apply to [...]

2019-12-08T15:54:32-05:00December 8th, 2019|Uncategorized|

No, You Don’t Need a Chatbot

Chatbots are a hot new trend that is over 50 years in the making but are they really the superpowered marketing tool that your agency needs to stay competitive in the coming year? We’re not convinced. Here’s why. Doesn’t it seem that when it comes to marketing, there is [...]

2019-12-12T15:54:15-05:00December 4th, 2019|Uncategorized|
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