How to record an Agency Greeting from a “hard phone” (physical/desktop phone):

  1. Call *732 on the hard phone
  2. You’ll be prompted for your PIN number (1234 is the default PIN)
    As soon as you enter your PIN, the recording will start and you’ll hear, “Recording started”
  3. When you’re finished recording, press the pound sign (#)
  4. Press 1 to save your message, or
    Press 2 to re-record

Once the message is saved, the recording is placed under “Recordings” for your domain. The new recording will be named New_Greeting-[date][timestamp].wav, e.g., New_Greeting-2020-03-26 11:00:40.wav

Last updated April 3, 2020