1. In the Bridge Dashboard, double click the Call Centre icon.
  2. Use the Location dropdown to select a call location/group to view.
  3. During an active call, you can listen, whisper or barge:
    1. Listen: click the headphones icon (Listen allows you to hear the call; no one on the call will hear you)
    2. Whisper: click the ear icon (Whisper allows you to talk directly to the employee only; the other party will not hear you)
    3. Barge: click the megaphone icon (Barge allows all parties to hear you)
  4. Use the bottom row of icons to transfer calls, chat, text, email, video conference, or edit user settings.

Bridge Call Centre

Last updated April 3, 2020