You can record a personal voicemail greeting either in the Bridge application or from a desk phone or ‘hard phone’. Here are the steps for each:

Recording a Greeting Inside Bridge:

  1. From the Bridge dashboard, click on the Settings icon
  2. Click My profile
  3. Click Voicemail
    Settings For Voicemail Setup In Bridge Phone System
  4. Click Change Voicemail Greeting
    From here you can record a new greeting, upload an audio file from your computer (WAV or MP3 formats accepted) as your greeting, or select one from previously-uploaded files. For our purposes, we’ll record a new greeting…
    Voicemail Setup Options Kotter Bridge VoIP Phone System
  5. Click Record a New Message
  6. Using your computer’s microphone or headset, click the Record button to start recording your new greeting.
    Recording Voicemail Greeting Bridge Phone System
  7. After recording your greeting, click Play to hear how it sounds. If needed, re-record.
  8. If you’re happy with the recording, give it a Description (name), e.g., “Mary’s Smiling Greeting”
  9. Click Save

Recording a Greeting from a Desk Phone (Hard Phone):

  1. Dial *97 and press send/call.
  2. Enter your voicemail PIN. (Your default PIN is 1234. See How To Change Your PIN, below.)
  3. Press 5 to access the Advanced Menu.
  4. Press 1 to record a new greeting.
    Once your greeting has been recorded, go back to the Advanced Menu.
  5. Press 2 to select your greeting from the recording you just made.

How To change your PIN:
From the advanced menu, pressing 6 will enable you to choose a new PIN.