Improved Integrations: We are proud to announce that The Kotter Group is the only VoIP provider to be selected by Vertafore as an integration-certified Orange Partner. This partnership allows us premium access and deep integrations with AMS360, QQCatalyst, and soon Sagitta. These deep integrations are only offered by Bridge.
Not a Vertafore user? We’ve also now fully integrated Screen Pop and numerous other integrations with 7 different management systems.
Call Centre: As you have probably already noticed, Call Centre received quite the facelift. Like before, you can view all callers by location, see their status, contact them, and monitor via Listen / Whisper / Barge. We also added the ability to do one-button transfers.
Under-the-Hood: We have recently made under-the-hood updates to improve performance in most sections of Bridge, most notably calling, status, contacts, and call history.
Tell us what you think! Please email us at firstname.lastname@example.org to share what you enjoy most about Bridge and how we can make your experience even better.