Activity Monitor can help you better understand what your team is working on even if they are working remotely. To use Activity Monitor you'll need to set up a team, add and configure team members and have each member set up their computer. Here's how. Creating a Team From the [...]
Music on Hold is used for agencies that have multiple offices and/or multiple departments. When a caller is put on hold each individual extension can have their own recording play. Music on Hold can be used to play music while on hold, advertisements, specific location information or anything that [...]
Watch this video for an overview of how to set up call flows for your agency. https://youtu.be/6dyL0DWs8cI
Click the Settings link at the top right of the page. Click the Agency Setup link in the second row from the top of the page. Click the green Add New User button on the right of the page. If you already have a phone number for use, enter it [...]
Contact groups can be used to communicate with a select group of users or contacts. Example: Set up a contact group to communicate only with your sales team. Click the Settings link at the top right of the page. Click the Contact Groups link in the second row from the [...]
Click the Settings link at the top right of the page. Click the New Activity tab in the second row. Assign the task to one of your company's users. Enter who the task will be associated with. Use the Activity drop down to select the type of activity. In the [...]
Here are some scripts to help you as you record messages to use in Bridge: Main Menu Greetings The attendant menu for your main contact number may be the first form of contact that a customer has with your business. Make sure your greeting is clearly articulated. Provide an option to [...]
First decide if you want to import these into a contact group. You will not be able to share these contacts with others in your agency if they are not in a contact group. You can import contacts into Bridge from a spreadsheet, from a csv file, or straight from [...]
Click the Settings link at the top of the screen. Click the Bridge Downloads link in the second row from the top. Last updated November 21, 2019
Click the Setting link at the top of the screen. Click the Agency Setup link in the second row from the top. Click the Users button in the third row from the top. Double click on the user you want to edit. Last updated November 13, 2019