In 2020, remote work has become a trend in the blink of an eye, and 60% of US employees have reportedly switched to remote work until further notice due to the COVID-19 pandemic, according to TalentLyft.

However, for most independent insurance agents, working in a remote environment is not a new business method. Rather, independent agencies are one step ahead of the 2020 trend and know the amount of resources it takes to keep remote operations running smoothly.

That’s why we’ve heard your suggestions and now feature Call Centre in our mobile app so you can better monitor your incoming and outgoing call data for your agency remotely and on the go.

It may seem like a simple addition, but in reality there are several exciting pros to our new mobile Call Centre and additional updates that we believe will improve you agency’s operations going forward.

As our Director of Training, Rob Riley, would say, “Do ‘mo’ on the go!”

Here are the mobile app’s new features and what these updates mean for your business: