Customer Experience

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Multichannel vs. Omnichannel: What’s the Difference Anyway?

Omnichannel and multichannel are similar sounding terms that get thrown around quite a bit. It can be difficult to discern the difference between the two. But when it comes to customer experience and employee productivity, there is a very important distinction between these separate communication strategies—and it directly impacts your [...]

2020-01-16T10:22:56-05:00January 15th, 2020|Uncategorized|

8 Ways to Upgrade Your Live Chat Communications

Speed is more important than ever. When a customer needs help, they want it right now. In order to meet this demand, more and more agencies are turning to instant communication technologies such as text and instant messaging via Live Chat. In fact, recent research reveals that messaging is now [...]

2020-02-07T18:11:49-05:00December 12th, 2019|Uncategorized|
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