SMS FAQs  

Follow the instructions in this PDF to complete your registration.

Mobile carriers have introduced new industry standards and regulations to combat fraudulent and spam text messages.

• Campaign Registration: Customers need to register their campaigns to send SMS to or from US numbers. This comes with associated costs.
• Permission and Opt-Out: Before sending SMS/MMS, obtaining permission is mandatory. Also, recipients should have the option to opt out.

Violating industry regulations may lead to the suspension of your SMS/MMS account. Restoring services would require discussions with our compliance department. Flagrant or repeated violations may result in termination of services without notice.

Yes, carriers have introduced surcharges for different message types and directions. Additionally, Bridge users have a monthly allowance of 500 messages per paid extension per month across the account.

Implied consent means when someone gives you their number, it implies they consent to receive relevant information in response. This doesn't grant permission to text them any time after the initial conversation.

Examples include:

• Displaying your phone number on your website for inquiries.
• Asking individuals to text for more information on marketing content.
• Including your phone number on invoices for further questions.

Express consent means that the individual has explicitly agreed to receive text messages in the future. If the message is purely informational, this kind of consent is required.

Methods include:

• Asking the customer verbally about receiving information via text.
• Requesting permission to follow up via text for unanswered queries.
• Allowing opt-ins for text message updates on product or service status.

Express written consent is necessary for sending promotional text messages. It is a formal agreement, usually through checkboxes online, forms, or other tangible documentation.

To stay compliant:

• Use a clear checkbox on a form explaining what the individual is opting into.
• Disclose during the sign-up process that they are opting in to receive texts.

We prioritize respecting your customers' privacy and adhering to industry regulations. By following the provided guidelines, we ensure that your text messaging efforts are both effective and compliant.

1. One time fee: $50 to register your company with campaign registry. 
2. Monthly fee: $10 per campaign to maintain the registration.
3. Usage based fee: $.008 per message that goes more than 10% over Bridge’s allotted 500 messages per paid extension per month.