Call Centre

All of your calls in one spot

The Call Centre is the one-window view into all your office’s incoming and outgoing messages and calls. Bridge makes managing your team easier, even if they’re spread across multiple offices. Just like in a fancy call center, you can listen in on phone calls and coach your staff using “Whisper Mode”. You can even take over the call if something goes sideways. Plus, with Bridge’s “Emulate User” mode and activity reports, you’ll always knows what’s going on in your agency. View your employees’ business text messages, listen to their recorded calls, and know what they’re doing with real-time, easily customized, status updates. Protect yourself from and E&O disaster and rest easy knowing your staff is as amazing as you think they are.

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