Serving Insurance Agencies for 20+ Years

For more than two decades The Kotter Group has provided Insure Tech solutions to some of the best independent insurance agencies anywhere. We are honored to have earned the trust of so many! We look forward to providing the same level of service to your agency as well.

Jennifer Yonker Avatar
Jennifer Yonker

I was unsure of working with a new IT person but Thomas Cook was knowledgeable and fixed all 3 issues I was experiencing. : )

Susie Maxwell Avatar
Susie Maxwell

Grant Harpole - worked with our local tec and host for our emails, and moved them onto the exchange with the Kotter Group within Hawksoft. Grant was very easy to work with and took care of everything in a very professional manner.

Yelena Kacherovsky Avatar
Yelena Kacherovsky

The issue with my e-mail was fixed.

Tracy Smith Avatar
Tracy Smith

Catherine Taylor Avatar
Catherine Taylor

Brandon Banks Avatar
Brandon Banks
IMG (Insurance Management Group)

The customer service and support at The Kotter Group continues to be second to none.

Eli Gillespie Avatar
Eli Gillespie

Everyone at Kotter is super helpful - Sam, Benjamin, Thomas, and others. I really appreciate working with this group of people.

Christopher Johnson Avatar
Christopher Johnson

Wil Norton, Sam Okanta and the entire crew at Kotter group have always been very helpful, patient and knowledgeable. Glad to have these guys as part of our extended IT team.

Deloss Buseman Avatar
Deloss Buseman

Sam was great helping me late in the day and exceeded my expectations! Great job!

Jacqualine Payne Avatar
Jacqualine Payne

Sam is AWESOME!! Very professional and patient as he worked through our agency getting back on board. WAY TO GO SAM!!!! IT has been a pleasure working with him!! Byrum Culo Davis & Dell Insurance Agency!

Jeff McMillan Avatar
Jeff McMillan

Barbara winton Avatar
Barbara winton

Grant helped me tremendously today. I was unable to append suspense's with documents. He worked out I needed a new profile, he did that and put all my old desktop stuff on my new desktop with all my shortcuts. Resolved all issues and answered all my questions. He had previously mentioned that we needed a new router. He got together with my boss, they worked it out and now it all works like a dream! Thanks Grant

Stephanie Longoria Avatar
Stephanie Longoria

Tiffany Brown Avatar
Tiffany Brown

Thank you Michael McGlamry for your excellent customer service in helping me reset a username. The change wasn't really necessary, but you made the agency owner happy by going the extra mile for her.

Debbie Bighill Avatar
Debbie Bighill

Michael was able to determine an issue I have been dealing with for years and had the problem resolved within days. His ability to identify the problem, resolve it and follow up to make sure there were no further issues is much appreciated.

Teresa Campa Avatar
Teresa Campa

This is Amanda Austin from Advantage 1 Insurance in St Cloud, MN and Grant was extremely helpful today, fixing 2 issues in 1 call - efficient :) He also provided some humor which was a bonus - Thanks Grant!

Steve Bradfield Avatar
Steve Bradfield

Just worked with Sam Okonta at The Kotter Group re: an email set up issue. He was pleasant and professional, and handled my issue promptly. Thanks Sam

Emmanuel Osuyah Avatar
Emmanuel Osuyah

Sam Okonta is the real deal. T'was the very end of the day, I called in and waited nearly 20 minutes and got a vm. I reluctantly left a message. Not quite 5 minutes Sam called me back and installed, downloaded and repaired all my software issues with my client management system across 2 computers: mac, windows and my ipad pro all in record time. Sam You are the real deal. Next time I want to talk to no one but you. Thanks for making my holiday weekend rock. Now I can get stuff done.

Nathan Beck Avatar
Nathan Beck

Grant was excellent to deal with!!! He went above and beyond his call of duty!

Andria Nelson Reel Avatar
Andria Nelson Reel

Always courteous and able to resolve the issues!!!

Stuart Gold Avatar
Stuart Gold

Bay Harbour Avatar
Bay Harbour

Thank you Thomas. The install & login went very smooth. Thanks again!

Sibley Posse Avatar
Sibley Posse

Thank you for your help Michael Harpole! I appreciated how quickly and efficiently you were able to solve the problem I was having with my email on the Hawksoft Remote Desktop! You rock!

Joe Barge Avatar
Joe Barge

Parker Easley at the Kotter Group was awesome in helping us move our phone system over to Bridge. Highly recommend working with the Kotter team and the Bridge product is great!

Hope Garcia Avatar
Hope Garcia

Samuel Okonta was very helpful and has great customer service!

Deb Williams Avatar
Deb Williams

They do a great job and are always prompt on their response time!

Brandy Rosd Avatar
Brandy Rosd

I is so amazing 😉 here. This place is so much more then a job are a career it’s truly a family. The have completed change my life and give me back the love 💕 of my life my Husband 🥰🤩😘😍🙅🏽‍♂️Thank you so much for being you , love y’all so much 💗🥰😍💕👏🏽

Nathan Furnish Avatar
Nathan Furnish

I am using Bridge by The Kotter Group and am enjoying it very much. They have provided excellent service. They are fast with follow ups, answering questions, and getting me up and running. Michael McGlamry has been great to work with. His help and service has been awesome. I highly recommend this service!!!

David Reuter Avatar
David Reuter

Dave Smith provided excellent immediate comprehensive support and was kind enough to summarize all for the issues in a thoughtful email! Just Awesome Thank you so much!

Megan Gore Avatar
Megan Gore

Thanks to Anthony for helping resolve my issues so quickly and for teaching me a few helpful, time-saving points in Bridge. Once again, Bridge's customer service team is exemplary. Thanks again!

Felipe Mejia Avatar
Felipe Mejia

Awesome help by the person who helped me, he knew what to do and did not stop until the problem was resolved. Great Customer service!

Matthew Bryan Avatar
Matthew Bryan

Been very pleased with the Kotter Group. Jackson and Manny have been very helpful every time I need something. I'm looking forward to the continued improvements and connectivity with our AMS.


Michael Harpole, this man spent the extra time to result all of my problems with my Outlook account that stopped working form your web site. Excellent job! The man should get a bonus or a raise in pay. President of American West Insurance Agency Inc Stanley Kingsbury Olympia WA

Jeff Anna Avatar
Jeff Anna

Big shout out to Walter Goins for the Wonderful Service he provided. Was very quick and got me up and going again!! Thanks Walter!!

Raymond Langoria Avatar
Raymond Langoria


Pierre Roderique Avatar
Pierre Roderique

Awesome job!! Thanks so much for the help

H S Avatar

Have worked with Michael McGlamry on several things recently with regards to getting a new employee and new computer set up. Fast response and all taken care of with no issues on this end....made it wasy for us!!

Steve Lipstone Avatar
Steve Lipstone

Had a great experience with Manny Tejada assisting us with some issues we were having. He was patient and very knowledgeable. Thank you Manny!!

Gina Nelson Avatar
Gina Nelson

Walter was extremely helpful assisting me with our shared calendars in the HawkSoft system. He was knowledgeable, efficient, and friendly. Thanks so much, Walter!!!!

Ramon Labrador Avatar
Ramon Labrador

Chris Barfield was very professional and helpful. He was able to recreate the user profile while we were on the phone.

Breeze Insurance Avatar
Breeze Insurance

Grant did an excellent job taking care of the issue at hand in a professional, proficient manner. Thank you so very much!

Clinton Houck Avatar
Clinton Houck

Manny and Andrew were great at explaining features of the phone system. The Bridge product has all the features a modern day insurance agency is looking for.

Kevin Johnson Avatar
Kevin Johnson

Grant Harpole has been very helpful. He is very knowledgeable and quick to respond. I highly recommend him for all technical issues!

Adam Del Castillo Avatar
Adam Del Castillo

Grant provided exceptional service. He was extremely knowledgeable, helpful and friendly.

Carolyn Cline Avatar
Carolyn Cline

I appreciate your professional customer service. You are a very pleasant and patient person, and I appreciate your help very much.

Ron Pitcher Avatar
Ron Pitcher

My insurance agency has been in business for over 30 years and we have embraced a lot of new technology over the years to help us work effectively, and more efficiently, but I have never seen a better system to seamlessly manage our agency/client communications and integrate with our AMS360 agency management system than this amazing new Bridge phone system through The Kotter Group. Jackson, the setup service profession, was awesome to work with! He went through what was going to happen in the entire setup and how it would help my business. And the cost? It was about half of what the other systems we were using cost the agency.

Gary White Avatar
Gary White

They are awesome!!! Always very knowledgeable and very helpful!!

Leanne Marie Kelly Avatar
Leanne Marie Kelly

I had a great customer service experience with Michael McGlamry. He was patient , kind and very knowledgeable. Since this is all new to me, I have no idea what I am doing and Michael had to work with my limited knowledge and information. He patiently stuck with me and figured out my issue. I wish I had called him first, rather than wasting hours of my work day trying to install an unnecessary piece of equipment. Thanks Michael!

Sandra Windle Avatar
Sandra Windle

Michael McGlamry was so awesome to work with. He was pleasant and very knowledgeable about my situation. Thanks again Michael!

Danielle Shearer Avatar
Danielle Shearer

Thank you Thomas for your help on our support ticket. You were very helpful and provided many options for us to choose from. I really appreciate the help.

Cheryl Fessenden Avatar
Cheryl Fessenden

Anthony Santana has got to be the most patient and kind "techi" I've worked with. Good job guys!

MrSstewart1985 Avatar

Michael did a great job setting up my AMS, will contact him directly with any other situations that may arise!

Nate Krausert Avatar
Nate Krausert

Outstanding service and knowledge!

Sarah Mcivor Avatar
Sarah Mcivor

Grant was a Rockstar! 2 thumbs up. Thanks for your help!

Crissi Zaletel Avatar
Crissi Zaletel

Thank you Michael! You did an amazing job with correcting my email issue. I have had several tech look at this error and continued to get it. I appreciate all your hard work !

Rusty Rutledge Avatar
Rusty Rutledge

Thomas got my question resolved. He was very helpful and wanted to make sure I was taken care of.

Double AA Avatar
Double AA

Michael H was great to work with. He took every possible step to work with me through the process with migrating email over. Also he was very patient with me in waiting as I set up mobile email too.

Deborah Stowell Avatar
Deborah Stowell

I Am in love, Printer Works !!

Candace Gillespie Avatar
Candace Gillespie

Kotter's customer service is the best. They always solve the problem. Their follow through is great. Grant was particularly savvy in solving our problem today.

Rebecca Byrom Avatar
Rebecca Byrom

Sam was able to get me up and running quickly. Amazing service and Sam was so very helpful in his explanation and I really appreciated the promptness and the great instruction that he provided.

Megan Gore Avatar
Megan Gore

Walter did a great job of being very patient with my ongoing issues, even on a Saturday. I appreciate his diligence. Thank you!

Kari Colman Avatar
Kari Colman

Switching over to VOIP is quite a process but the support staff is very willing to help quickly. I specifically worked with Grant several time over the course of one day. We had headsets that worked one day and then wouldn't work the next day. It could have been a very frustrating process but Grant made it easy and you can tell he enjoys being a problem solver. I'm sure it's not the last time he will hear from me. Thanks for your efforts!

Aaron Hill Avatar
Aaron Hill

Very good people to work with, and the CEO, Adam Kotter, is extremely knowledgeable and will do his best to work with you to resolve issues or plan and implement ways to avoid them in the future.

Tony Darger Avatar
Tony Darger

Phenomenal customer service! Easy to work with and very helpful and knowledgeable about the products they sell and service. Highly recommend for your VOIP provider!!!

Mark Roman Avatar
Mark Roman

Thanks Grant! Grant helped me get one of my ported cell numbers back texting.

Steve Bradfield Avatar
Steve Bradfield

Just worked with Sam Okonta at The Kotter Group re: an email set up issue. He was pleasant and professional, and handled my issue promptly. Thanks Sam

Michael Cruz Avatar
Michael Cruz

Tech support is very helpful and friendly! Stephen and Grant are legit. They are not playing. Great techs!

Stacey Johnson Avatar
Stacey Johnson

I have been having issues with my computer freezing and not able to move and Grant has been GREAT! He was patient with me when I was upset. He has followed up with me to make sure that everything is running smoothly! Thanks Grant I really appreciate your support.

Aaron Bright Avatar
Aaron Bright

Grant with the Kotter group was very helpful GREAT customer Service....

Beth Delaforest Avatar
Beth Delaforest

Thomas Cook is super responsive and has been awesome to work with!!

Paul Smith Avatar
Paul Smith

Sam Okonta walked me through getting Outlook 365 connected to my agency management system in a matter of minutes. Pain-free!

Charlie Webb Avatar
Charlie Webb

Outstanding support. Will helped me and was the best ever. Charlie

Candy Barnes Avatar
Candy Barnes

Tanya Gehrig Avatar
Tanya Gehrig

We have been working with Grant for the past few weeks to move our data and emails. He has been very helpful in answering our questions and finding information for us. Grant answered all of our questions and helped put our minds at ease about the safety of our data. We had a period of time in which we thought our data was lost by our previous company and Grant helped us through all of that and when we discovered our data was recoverable, he helped us through the process of getting it into the Kotter Group. We are eternally grateful for not just Grant but the entire Kotter Group Team for their help over the past few weeks!

Stacey Johnson Avatar
Stacey Johnson

I have been having issues with my computer freezing and not able to move and Grant has been GREAT! He was patient with me when I was upset. He has followed up with me to make sure that everything is running smoothly! Thanks Grant I really appreciate your support.

Scott Pelo Avatar
Scott Pelo

Grant was very helpful during my phone call. He was quick to understand my problem, took care of what I needed, and walked me through what he was doing while fixing it. If I need something fixed in the future I hope my phone call gets directed straight to him.

Crissi Zaletel Avatar
Crissi Zaletel
MVP Insurance

Robyn Thorne Avatar
Robyn Thorne

Holli Wint Avatar
Holli Wint

Michael H helped our agency out of a huge issue. He got us back up and running. We are very grateful for his assistance on this.

Evan Whitehill Avatar
Evan Whitehill

Grant was very easy to work with as was very quick!! Would recommend him to anyone!

Carolyn Cline Avatar
Carolyn Cline

Thank you for prompt assistance in getting a new user set up. Customer service was excellent!

Rusty Hinman Avatar
Rusty Hinman

Grant was wonderful to work with, very patient and knew exactly what to do. He was done quickly and accurately. Thank you.

Drea Witbeck McAdams Avatar
Drea Witbeck McAdams

Big thanks to Michael McGlamry who helped me out of a Hawksoft bind today - Knowledgeable, friendly and quick!

Kaylee Parson Avatar
Kaylee Parson

Samuel Okonta is the man! Customer service is awesome. I can always get a hold of someone.

Alan Hoffmann Avatar
Alan Hoffmann

worked with Grant to update to Parallels Client. Found a glitch in Windows and had to go thru a long process but got me up and running. Great job Grant! Love Kotter and Hawksoft!

Sean Roberts Avatar
Sean Roberts

Have always been very helpful and professional, I have never not had an issue resolved.

John Parson Avatar
John Parson

Whenever I have issues Kotter Group is there to help me!! Thank you!

Kim Rutter Avatar
Kim Rutter

All of my experiences with tech support at Kotter have been great, but Wil is fantastic! He knows his stuff and doesn't talk down to you when you don't understand technical things about computers or your network. Keep doing what you're doing!!

Janine Dawson Avatar
Janine Dawson

Ahh once again Kotter brings a remote location my laptop somehow removed all my Hawksoft icons, etc...Sam Okonta was awesome and got me back on line within minutes...Love their service and their staff...You guys are amazing!! Thanks!!!

Amy Hollaman Avatar
Amy Hollaman

Michael l was very helpful and quick with resolving an issue that I had. Great customer service!

Coulton Every Avatar
Coulton Every

I was working with Grant all morning in regards to some Outlook issues I was experiencing. He went above and beyond to solve the problem for me in no time. He was able to answer all of my questions and worked diligently to get me back up and running

Jack Doolittle Avatar
Jack Doolittle

Bruce conrad Avatar
Bruce conrad

very helpful and explained things in terms even I could understand

Stuart Gold Avatar
Stuart Gold

Michael was great. This was a new experience for our agency going away from the traditional voice service to VOIP. Not only do we save money on our voice communication system we can literally take it anywhere on any device. Michael held out hands and walked us through the steps to change and I dare say we probably would not have completed this task without him. Thank you so much Michael.

Jessica Henshaw Avatar
Jessica Henshaw

Thank you Sam Okonta and The Kotter Group for helping get me up and running this morning in a matter of a few mins. This new system is going to make my life and workload so much lighter!! Keep up the good work!

Steven J. Spiro Avatar
Steven J. Spiro

Grant worked with me for awhile, only to say more research was needed and he'd be getting back to me within a couple of days. Imagine my surprise when he called me back 10 minutes later with the solution. Grant understood my needs, was very professional and a pleasure to work with.

Jeff Pugmire Avatar
Jeff Pugmire

They've always been super helpful every time that I have called.

Eric Bright Avatar
Eric Bright

Very helpful. Will call Grant back next time.

Catherine Peduto Avatar
Catherine Peduto

Parker was awesome! Stayed in touch and followed up until my issue was resolved. Very polite and professional. Thank you Parker!

Tina Singleton Avatar
Tina Singleton

Shayna Gersh Avatar
Shayna Gersh

Grant Harpole and the entire staff of The Kotter Group were phenomenal in setting our agency up as a HawkSoft Anywhere user. We had an urgent need and they made the migration quickly and efficiently. Our agency cannot speak enough regarding the excellent service. We are looking forward to the future and would recommend The Kotter Group to anyone and everyone!

Steve Brown Avatar
Steve Brown
Steve Brown Insurance

Just a quick note of thanks for employing very capable, understanding, and customer focused individuals in The Kotter Group’s technical support team. I recently had an encounter with Thomas Cook who was most patient with this inpatient, technically challeged, Senior agent. He remedied my problem very quickly and professionally; I wish I had called the tech department earlier rather than later! I would give Thomas an A + !

Elizabeth Perry Avatar
Elizabeth Perry

Grant from the Kotter group was super helpful and funny too! Usually calling in for tech help is an annoying process but he made it fun and helped out with little things that I needed as well. Highly recommend them!

Shaw Insurance Avatar
Shaw Insurance

Michael M. with the Kotter Group has been a great help to our agency with HawkSoft and other applications. He is extremely knowledgeable and professional and we can always count on him to get the job done. He makes everything seem so effortless and keeps us informed every step of the way.
I would give him a 10 star if I could.

Nancy Woron Avatar
Nancy Woron

Grant Harpole is awesome! He was able to fix several issues we were having with our management system that have been plaguing our office for the past week. Thank you so much Grant for your knowledge and expertise! You are amazing!

Megan Odom Avatar
Megan Odom

Thomas Cuddigan Avatar
Thomas Cuddigan

worked with Grant... Great customer service.

Amanda Hastings Avatar
Amanda Hastings

Manny was able to assist me when we had an issue with our phone system at work. We had a tech issue that could've left us down but in just a few minutes had a fix for me and then updated me within an hour. Wonderful service!

Steve Carey Avatar
Steve Carey

Thank you guys very much with all your help! We value your product and services, and appreciate the great customer service we received in our time of trial! Much appreciated! Thanks again and have a great weekend!

Toni Leibowitz Avatar
Toni Leibowitz

Hands down the best Service and quick to resolve my issues instantly. Thank you so much Kotter Group for always being there for my needs.

Steven J. Spiro Avatar
Steven J. Spiro

Grant worked with me for awhile, only to say more research was needed and he'd be getting back to me within a couple of days. Imagine my surprise when he called me back 10 minutes later with the solution. Grant understood my needs, was very professional and a pleasure to work with.

Michael Cruz Avatar
Michael Cruz

Tech support is very helpful and friendly!

Michelle Avatar

Sam was very professional and made sure I was properly taken care of.

Victoria Renz Avatar
Victoria Renz

Walter was wonderful regarding training for our agency over the weekend!

Christine Greer Gulley Avatar
Christine Greer Gulley

Joshua Lipstone Avatar
Joshua Lipstone

After spending several years, yes years, looking for a new phone system we found Bridge from The Kotter Group. It has everything that we were looking for and more. What we've been most impressed with is the customer service we've received from Manny T and Andy D. It's been a pleasure working with both of them as well as everyone else at The Kotter Group. I would highly recommend them for your business phone needs.

Edna Coberly Avatar
Edna Coberly

Thank you Sam! I appreciate your prompt attention to my printer issues this evening! I thought I might have to wait until morning but when you called I was pleasantly surprised. You were able to reconnect the printer(s) and correct the default info. Fast, Friendly service! Thank you again! Beth, Kevin Panter Insurance.

Al Piper Avatar
Al Piper

Walter Goins is the man for tech support. He knows what to do in solving your issues. Hope that you get his assistance for help. Courteous, patient and knowledgably.

Joanna Girard Avatar
Joanna Girard

Thomas Cook was so fast and helpful!

Kevin Crowley Avatar
Kevin Crowley

I appreciate how responsive The Kotter Group is to my constant questions. I would definitely recommend them to people seeking communication services for their business.
I was especially grateful for the professionalism and efforts of Chris Lejeune, Chris Barfield, Nathan Howard and Jackson Butler.

Sandra Windle Avatar
Sandra Windle

Michael McGlamry was so awesome to work with. He was pleasant and very knowledgeable about my situation. Thanks again Michael!

Rusti Witham Avatar
Rusti Witham

I have worked with a few IT groups in the past, but I an beyond pleased to have connected with Sam, Justin and Andy from the Kotter Group. Not only are they talented in their field, they are delightful to interact with. They really know their stuff and didn't make me feel that I was ignorant in my questions- a rare find these days! So glad that I can know they are just a phone call away. Rusti

Vicki Deroche Avatar
Vicki Deroche

Kate Leaver Avatar
Kate Leaver

Chris Barfield is awesome!! He is very knowledgeable and very easy to work with!!! And he’s funny!! We enjoyed working with him!! Thanks for everything Chris!!!