Serving Insurance Agencies for 20+ Years

The support team are exceptional. They are well trained and resourceful, always patient and very friendly. This is a sprawling product, with many features, so support is difficult, but this team does a great job.

The chat service was an awesome help to me when we had a dashboard issue here at the office. Whole process was less than 5 minutes and my trouble was completely fixed. Great job!

Kotter Group has really stepped it up with training for their new Bridge system. We have attended a few training sessions with Rob Riley who has done a great job of getting us up to speed with the new system. I was very pleased to see the live classes Kotter has rolled out and it has been some of the best support we have received from our various technology partners.

Stewart with Bridge Support is awesome. He spent time helping me get my account set up - very thorough and friendly. Best of all, no wait!

Jaime is great! As she is a licensed agent I felt comfortable that she truly understands what we do every day and she was able to explain Bridge 3.0 so that our agency is excited to use it. She showed us so many great things to help our customers. Thanks so much Jaime, your background in Insurance made this a great transition for me!

Had training on the new Bridge product with Jaime Kelly today. This was one of the most informative and easy to understand training meetings I have been in. Having been a former agent herself, Jaime spoke our language and understood the issues we deal with on a daily basis and understands what parts of Bridge are important to us. The hour spent flew by, thanks again!

Jackson was the best! He stayed on the phone with us for an hour and 10-minutes (past closing) just to make sure we had everything set up okay. Honestly, he was so patient and helpful! He needs a raise! Thank you!!

We love Bridge and new update is great. Jaime on the Care Team has a unique skill set with her insurance knowledge and her technical expertise.

Jamie Kelly was absolutely awesome with explaining how our upgrade will work. It is such a comfort knowing that she is a licensed insurance agent that understands the insurance world and what tools we need to run an agency. So impressed with Bridge for hiring her. It was a very smart move.

Jamie Kelly was absolutely awesome with explaining how our upgrade will work. It is such a comfort knowing that she is a licensed insurance agent that understands the insurance world and what tools we need to run an agency. So impressed with Bridge for hiring her. It was a very smart move.

Simon was absolutely awesome, fixed my system and I am good to go.
Thank you for the great support staff

Stewart did an awesome job helping to set up my voicemail when it would not record from my end. Lots of patience, and great assistance in how to record it and upload it so it could be loaded on their side. Now it works great!

Jonathan, Charlie and the rest of the team are truly dedicated to making the best possible product for the industry. They actually take the time to listen feedback and do everything in their power to accommodate any asks. Thank you Kotter team for going above and beyond.

The Kotte Group support is fantastic! All the techs are so helpful & professional! Always solving the issue or keeping me informed when the issue is scheduled to be worked on.

The Kotter Group's chat team are great every time we reach out for support. Simeon has helped me multiple times and with patience explains the steps necessary to complete the tasks we need to, or provides remote support and finds the solution in a timely manner. Thank you for all of your help Simeon :)
-Amy, with Mike Flowers Independent Agency Inc:

Great Customer Service and innovative products. I would recommend doing a demo and checking out the service. They keep adding services also.

Simeon Lovell is very helpful! Very satisfied with his help and appreciate the detailed walkthrough when we have any concerns.

I love the support that Kotter provides. Simeon is great. He's always quick and super helpful!!

Worked with Charles to help establish our 3.0 Bridge updates and linking our calls to our management system. He was extremely helpful in grouping our office members, assisted in showing how to download and use Bridge phone central. Thank you

Many thanks to Nathan Howard for putting me in touch with Steven Meyer.
I have an appointment set for next week and am hoping for a successful solution for our shared customer.

We are working through all the kinks of learning a new phone system, especially one as automated as Bridge. I will tell you that the chat help sessions are great - especially when you get Simeon! He has great customer service and chats with you until your issue is resolved. If he's unable to resolve the issue right then, he is good to follow up with you the next day or even the following week to see if things are working better.

We are new to Bridge so there has been a lot to learn, but we are excited about all of the features it offers. Chris has been instrumental in coordinating the switch from our old system to Bridge. In addition, Kyle was also very knowledgeable, professional and courteous while assisting me with getting Call Park set up today. Thank you from team BEVCO!

Simeon Lovell from Bridge's Technician support team, helped resolve my issue quickly and was a joy to work with.

It was a pleasure doing the chat today. I didn't realize it was gonna be so easy to get things done. 5 stars

Kaleb was so very helpful today. He took time to explain and work through all my questions. He was able to answers them all and solve the issues we were having. It is nice to work with someone with patience and understanding.

I was referred to Bridge through my Hawksoft CMS. I am a new start up agency and hoping the program will coach us well in this virtual world. I would give them 4.5 Stars if I could as a former employee dropped the ball on me big time, but that was not their fault. I have been currently working with Account Executive Ben Davis and he is great! He has not over promised, or underdelivered. If he does not know the answer, he will state that and find out. He just does not wing it to get a sale. The other staff members, all the way up to Charlie have been great. Thank you!

Super excited to have Bridge at my office! Getting set up with everything does take some time for the transition but they have been a great help with a ton of exciting and beneficial services all in on package. Looking forward to a great partnership. Simeon with Support was a great help and fixed a couple kinks very quickly through Live Chat!

I've been using the system for over a month now and it's great. The IT response to suggestions and issues is always fast. Definitely top tier service work for these guys

Jackson is a rockstar!! He made sure I was taken care of despite the fact that I called him at 4:59 on a Friday!!! Great service and super nice to deal with!! Thank you Jackson :)

Called Kotter and Jonathan LeCroy was great to work with. Phones we ported over from another vendor were not working quite right so he suggested Yealink phones and helped me pick out one best suited to me. Placed order on Wednesday and the phone arrived Friday. After a 20 minute session with Tech Support the phone was up and live. Thanks!

Big thanks to Jonathan LeCroy helping me during all this chaos. He did a great job of explaining everything and responding promptly with all questions and needs. Excellent Sales Pro! Thank you

The Kotter Group purchased a company we had used for our business phones. I was originally going to change providers as since I was not familiar with the Kotter Group and they are in a different state. However, we were assigned a fantastic account manager (Richard Allen) who responds quickly to our questions and is super knowledgeable so we have elected to continue using them. They are comparable in fees to Spectrum with much better customer service.

We use The Kotter Group and Bridge for our VOIP phone system. This is a dynamic integration with online text, fax and chat. Michael has been particularly helpful using their online chat support feature.

Jackson did a great job helping me with set-up. Looking forward to getting started on the system! Having US based support has been a breath of fresh air! Support has been A++ in every interaction. Great job, Jackson and Kotter Group!

Grant was very thorough and knowledgeable in helping us troubleshoot some network problems. Good customer support! Michael was also very helpful another time I called.

Nathan (Support Technician) at Bridge really helped us out! We had a long standing issue that he was able to jump on quickly and get fixed that saved us a lot of head aches! He worked on the issue then promptly followed up the next day to be sure everything was done correctly. Thanks for your help Nathan!

Michael H. is my HERO of the day. He gave me some direction in get Drip setup. Drip campaign could be your biggest selling feature if it is developed. Don't just give me a blank slate and expect results. Put a couple campaigns in the system. EX. What is the sequence you use when you are contacted about bridge - how do you followup? Bill Quickel

Michael H. was so kind and helpful. He had nothing but patience. I had to call first thing in the morning and again at the end of day for two separate problems and he was gracious both times. I wish more people in customer service operated like Michael H.

I appreciate how responsive The Kotter Group is to my constant questions. I would definitely recommend them to people seeking communication services for their business.
I was especially grateful for the professionalism and efforts of Chris Lejeune, Chris Barfield, Nathan Howard and Jackson Butler.

Kotter Second to None The customer service and support at The Kotter Group continues to be second to none.

Thank you Thomas for your help on our support ticket. You were very helpful and provided many options for us to choose from. I really appreciate the help.

Very good people to work with, and the CEO, Adam Kotter, is extremely knowledgeable and will do his best to work with you to resolve issues or plan and implement ways to avoid them in the future.

My insurance agency has been in business for over 30 years and we have embraced a lot of new technology over the years to help us work effectively, and more efficiently, but I have never seen a better system to seamlessly manage our agency/client communications and integrate with our AMS360 agency management system than this amazing new Bridge phone system through The Kotter Group. Jackson, the setup service profession, was awesome to work with! He went through what was going to happen in the entire setup and how it would help my business. And the cost? It was about half of what the other systems we were using cost the agency.

very helpful and explained things in terms even I could understand

Michael M. with the Kotter Group has been a great help to our agency with HawkSoft and other applications. He is extremely knowledgeable and professional and we can always count on him to get the job done. He makes everything seem so effortless and keeps us informed every step of the way.
I would give him a 10 star if I could.

I is so amazing 😉 here. This place is so much more then a job are a career it’s truly a family. The have completed change my life and give me back the love 💕 of my life my Husband 🥰🤩😘😍🙅🏽‍♂️Thank you so much for being you , love y’all so much 💗🥰😍💕👏🏽

Have worked with Michael McGlamry on several things recently with regards to getting a new employee and new computer set up. Fast response and all taken care of with no issues on this end....made it wasy for us!!

Dave Smith provided excellent immediate comprehensive support and was kind enough to summarize all for the issues in a thoughtful email! Just Awesome Thank you so much!

Been very pleased with the Kotter Group. Jackson and Manny have been very helpful every time I need something. I'm looking forward to the continued improvements and connectivity with our AMS.

Chris Barfield was very professional and helpful. He was able to recreate the user profile while we were on the phone.

Michael l was very helpful and quick with resolving an issue that I had. Great customer service!

Parker Easley at the Kotter Group was awesome in helping us move our phone system over to Bridge. Highly recommend working with the Kotter team and the Bridge product is great!

Grant was wonderful to work with, very patient and knew exactly what to do. He was done quickly and accurately. Thank you.

Grant helped me tremendously today. I was unable to append suspense's with documents. He worked out I needed a new profile, he did that and put all my old desktop stuff on my new desktop with all my shortcuts. Resolved all issues and answered all my questions. He had previously mentioned that we needed a new router. He got together with my boss, they worked it out and now it all works like a dream! Thanks Grant

Grant was very helpful during my phone call. He was quick to understand my problem, took care of what I needed, and walked me through what he was doing while fixing it. If I need something fixed in the future I hope my phone call gets directed straight to him.

Michael McGlamry was so awesome to work with. He was pleasant and very knowledgeable about my situation. Thanks again Michael!

Grant Harpole - worked with our local tec and host for our emails, and moved them onto the exchange with the Kotter Group within Hawksoft. Grant was very easy to work with and took care of everything in a very professional manner.

Manny was able to assist me when we had an issue with our phone system at work. We had a tech issue that could've left us down but in just a few minutes had a fix for me and then updated me within an hour. Wonderful service!

Thank you Michael! You did an amazing job with correcting my email issue. I have had several tech look at this error and continued to get it. I appreciate all your hard work !

Michael McGlamry was so awesome to work with. He was pleasant and very knowledgeable about my situation. Thanks again Michael!

Parker was awesome! Stayed in touch and followed up until my issue was resolved. Very polite and professional. Thank you Parker!

Grant Harpole is awesome! He was able to fix several issues we were having with our management system that have been plaguing our office for the past week. Thank you so much Grant for your knowledge and expertise! You are amazing!

Phenomenal customer service! Easy to work with and very helpful and knowledgeable about the products they sell and service. Highly recommend for your VOIP provider!!!

Outstanding support. Will helped me and was the best ever. Charlie

I was working with Grant all morning in regards to some Outlook issues I was experiencing. He went above and beyond to solve the problem for me in no time. He was able to answer all of my questions and worked diligently to get me back up and running

Sam is AWESOME!! Very professional and patient as he worked through our agency getting back on board. WAY TO GO SAM!!!! IT has been a pleasure working with him!! Byrum Culo Davis & Dell Insurance Agency!

Hands down the best Service and quick to resolve my issues instantly. Thank you so much Kotter Group for always being there for my needs.

Sam Okonta is the real deal. T'was the very end of the day, I called in and waited nearly 20 minutes and got a vm. I reluctantly left a message. Not quite 5 minutes Sam called me back and installed, downloaded and repaired all my software issues with my client management system across 2 computers: mac, windows and my ipad pro all in record time. Sam You are the real deal. Next time I want to talk to no one but you. Thanks for making my holiday weekend rock. Now I can get stuff done.

Sam was very professional and made sure I was properly taken care of.

Michael H was great to work with. He took every possible step to work with me through the process with migrating email over. Also he was very patient with me in waiting as I set up mobile email too.

Grant from the Kotter group was super helpful and funny too! Usually calling in for tech help is an annoying process but he made it fun and helped out with little things that I needed as well. Highly recommend them!

Sam Okonta walked me through getting Outlook 365 connected to my agency management system in a matter of minutes. Pain-free!

Michael H helped our agency out of a huge issue. He got us back up and running. We are very grateful for his assistance on this.

Michael Harpole, this man spent the extra time to result all of my problems with my Outlook account that stopped working form your web site. Excellent job! The man should get a bonus or a raise in pay. President of American West Insurance Agency Inc Stanley Kingsbury Olympia WA

Thanks Grant! Grant helped me get one of my ported cell numbers back texting.

Outstanding service and knowledge!

Thank you for your help Michael Harpole! I appreciated how quickly and efficiently you were able to solve the problem I was having with my email on the Hawksoft Remote Desktop! You rock!

Grant was a Rockstar! 2 thumbs up. Thanks for your help!

worked with Grant to update to Parallels Client. Found a glitch in Windows and had to go thru a long process but got me up and running. Great job Grant! Love Kotter and Hawksoft!

The issue with my e-mail was fixed.

They've always been super helpful every time that I have called.

Grant did an excellent job taking care of the issue at hand in a professional, proficient manner. Thank you so very much!

Thank you Sam! I appreciate your prompt attention to my printer issues this evening! I thought I might have to wait until morning but when you called I was pleasantly surprised. You were able to reconnect the printer(s) and correct the default info. Fast, Friendly service! Thank you again! Beth, Kevin Panter Insurance.

Grant was very easy to work with as was very quick!! Would recommend him to anyone!

Tech support is very helpful and friendly! Stephen and Grant are legit. They are not playing. Great techs!

Chris Barfield is awesome!! He is very knowledgeable and very easy to work with!!! And he’s funny!! We enjoyed working with him!! Thanks for everything Chris!!!

Grant was excellent to deal with!!! He went above and beyond his call of duty!

Grant worked with me for awhile, only to say more research was needed and he'd be getting back to me within a couple of days. Imagine my surprise when he called me back 10 minutes later with the solution. Grant understood my needs, was very professional and a pleasure to work with.

Michael did a great job setting up my AMS, will contact him directly with any other situations that may arise!

This is Amanda Austin from Advantage 1 Insurance in St Cloud, MN and Grant was extremely helpful today, fixing 2 issues in 1 call - efficient :) He also provided some humor which was a bonus - Thanks Grant!

Grant worked with me for awhile, only to say more research was needed and he'd be getting back to me within a couple of days. Imagine my surprise when he called me back 10 minutes later with the solution. Grant understood my needs, was very professional and a pleasure to work with.

Have always been very helpful and professional, I have never not had an issue resolved.

Kotter's customer service is the best. They always solve the problem. Their follow through is great. Grant was particularly savvy in solving our problem today.

We have been working with Grant for the past few weeks to move our data and emails. He has been very helpful in answering our questions and finding information for us. Grant answered all of our questions and helped put our minds at ease about the safety of our data. We had a period of time in which we thought our data was lost by our previous company and Grant helped us through all of that and when we discovered our data was recoverable, he helped us through the process of getting it into the Kotter Group. We are eternally grateful for not just Grant but the entire Kotter Group Team for their help over the past few weeks!

Very helpful. Will call Grant back next time.

I Am in love, Printer Works !!

Grant with the Kotter group was very helpful GREAT customer Service....

Wil Norton, Sam Okanta and the entire crew at Kotter group have always been very helpful, patient and knowledgeable. Glad to have these guys as part of our extended IT team.

After spending several years, yes years, looking for a new phone system we found Bridge from The Kotter Group. It has everything that we were looking for and more. What we've been most impressed with is the customer service we've received from Manny T and Andy D. It's been a pleasure working with both of them as well as everyone else at The Kotter Group. I would highly recommend them for your business phone needs.

Awesome help by the person who helped me, he knew what to do and did not stop until the problem was resolved. Great Customer service!

They are awesome!!! Always very knowledgeable and very helpful!!

worked with Grant... Great customer service.

Grant Harpole has been very helpful. He is very knowledgeable and quick to respond. I highly recommend him for all technical issues!

Had a great experience with Manny Tejada assisting us with some issues we were having. He was patient and very knowledgeable. Thank you Manny!!

Grant provided exceptional service. He was extremely knowledgeable, helpful and friendly.

Grant Harpole and the entire staff of The Kotter Group were phenomenal in setting our agency up as a HawkSoft Anywhere user. We had an urgent need and they made the migration quickly and efficiently. Our agency cannot speak enough regarding the excellent service. We are looking forward to the future and would recommend The Kotter Group to anyone and everyone!

I have been having issues with my computer freezing and not able to move and Grant has been GREAT! He was patient with me when I was upset. He has followed up with me to make sure that everything is running smoothly! Thanks Grant I really appreciate your support.

I have been having issues with my computer freezing and not able to move and Grant has been GREAT! He was patient with me when I was upset. He has followed up with me to make sure that everything is running smoothly! Thanks Grant I really appreciate your support.

Everyone at Kotter is super helpful - Sam, Benjamin, Thomas, and others. I really appreciate working with this group of people.

Tech support is very helpful and friendly!

Switching over to VOIP is quite a process but the support staff is very willing to help quickly. I specifically worked with Grant several time over the course of one day. We had headsets that worked one day and then wouldn't work the next day. It could have been a very frustrating process but Grant made it easy and you can tell he enjoys being a problem solver. I'm sure it's not the last time he will hear from me. Thanks for your efforts!

I had a great customer service experience with Michael McGlamry. He was patient , kind and very knowledgeable. Since this is all new to me, I have no idea what I am doing and Michael had to work with my limited knowledge and information. He patiently stuck with me and figured out my issue. I wish I had called him first, rather than wasting hours of my work day trying to install an unnecessary piece of equipment. Thanks Michael!

Just worked with Sam Okonta at The Kotter Group re: an email set up issue. He was pleasant and professional, and handled my issue promptly. Thanks Sam

Just worked with Sam Okonta at The Kotter Group re: an email set up issue. He was pleasant and professional, and handled my issue promptly. Thanks Sam

Sam was great helping me late in the day and exceeded my expectations! Great job!

Ahh once again Kotter brings it...at a remote location my laptop somehow removed all my Hawksoft icons, etc...Sam Okonta was awesome and got me back on line within minutes...Love their service and their staff...You guys are amazing!! Thanks!!!

Thomas Cook is super responsive and has been awesome to work with!!

Thank you for prompt assistance in getting a new user set up. Customer service was excellent!

Walter Goins is the man for tech support. He knows what to do in solving your issues. Hope that you get his assistance for help. Courteous, patient and knowledgably.

I appreciate your professional customer service. You are a very pleasant and patient person, and I appreciate your help very much.

Thank you Michael McGlamry for your excellent customer service in helping me reset a username. The change wasn't really necessary, but you made the agency owner happy by going the extra mile for her.

Thanks to Anthony for helping resolve my issues so quickly and for teaching me a few helpful, time-saving points in Bridge. Once again, Bridge's customer service team is exemplary. Thanks again!

I have worked with a few IT groups in the past, but I an beyond pleased to have connected with Sam, Justin and Andy from the Kotter Group. Not only are they talented in their field, they are delightful to interact with. They really know their stuff and didn't make me feel that I was ignorant in my questions- a rare find these days! So glad that I can know they are just a phone call away. Rusti

Thank you guys very much with all your help! We value your product and services, and appreciate the great customer service we received in our time of trial! Much appreciated! Thanks again and have a great weekend!

All of my experiences with tech support at Kotter have been great, but Wil is fantastic! He knows his stuff and doesn't talk down to you when you don't understand technical things about computers or your network. Keep doing what you're doing!!

Walter was extremely helpful assisting me with our shared calendars in the HawkSoft system. He was knowledgeable, efficient, and friendly. Thanks so much, Walter!!!!

They do a great job and are always prompt on their response time!

Michael was great. This was a new experience for our agency going away from the traditional voice service to VOIP. Not only do we save money on our voice communication system we can literally take it anywhere on any device. Michael held out hands and walked us through the steps to change and I dare say we probably would not have completed this task without him. Thank you so much Michael.

Big shout out to Walter Goins for the Wonderful Service he provided. Was very quick and got me up and going again!! Thanks Walter!!

Always courteous and able to resolve the issues!!!

Walter did a great job of being very patient with my ongoing issues, even on a Saturday. I appreciate his diligence. Thank you!

Michael was able to determine an issue I have been dealing with for years and had the problem resolved within days. His ability to identify the problem, resolve it and follow up to make sure there were no further issues is much appreciated.

Big thanks to Michael McGlamry who helped me out of a Hawksoft bind today - Knowledgeable, friendly and quick!

Anthony Santana has got to be the most patient and kind "techi" I've worked with. Good job guys!

Samuel Okonta was very helpful and has great customer service!

I am using Bridge by The Kotter Group and am enjoying it very much. They have provided excellent service. They are fast with follow ups, answering questions, and getting me up and running. Michael McGlamry has been great to work with. His help and service has been awesome. I highly recommend this service!!!

GREAT COMPANY, GREAT SERVICE I AM SO HAPPY DOING BUSINESS WITH A GROUP LIKE KOTTER.

Whenever I have issues Kotter Group is there to help me!! Thank you!

Sam was able to get me up and running quickly. Amazing service and Sam was so very helpful in his explanation and I really appreciated the promptness and the great instruction that he provided.

Thank you Sam Okonta and The Kotter Group for helping get me up and running this morning in a matter of a few mins. This new system is going to make my life and workload so much lighter!! Keep up the good work!

Thank you Thomas. The install & login went very smooth. Thanks again!

Manny and Andrew were great at explaining features of the phone system. The Bridge product has all the features a modern day insurance agency is looking for.

Thank you Just a quick note of thanks for employing very capable, understanding, and customer focused individuals in The Kotter Group’s technical support team. I recently had an encounter with Thomas Cook who was most patient with this inpatient, technically challeged, Senior agent. He remedied my problem very quickly and professionally; I wish I had called the tech department earlier rather than later! I would give Thomas an A + !

Walter was wonderful regarding training for our agency over the weekend!

Samuel Okonta is the man! Customer service is awesome. I can always get a hold of someone.

I was unsure of working with a new IT person but Thomas Cook was knowledgeable and fixed all 3 issues I was experiencing. : )

Thomas got my question resolved. He was very helpful and wanted to make sure I was taken care of.

Thomas Cook was so fast and helpful!

Awesome job!! Thanks so much for the help