Serving Insurance Agencies for 20+ Years

For more than two decades The Kotter Group has provided Insure Tech solutions to some of the best independent insurance agencies anywhere. We are honored to have earned the trust of so many! We look forward to providing the same level of service to your agency as well.

Ron Pitcher Avatar
Ron Pitcher
- Google

My insurance agency has been in business for over 30 years and we have embraced a lot of new technology over the years to help us work effectively, and more efficiently, but I have never seen a better system to seamlessly manage our agency/client communications and integrate with our AMS360 agency management system than this amazing new Bridge phone system through The Kotter Group. Jackson, the setup service profession, was awesome to work with! He went through what was going to happen in the entire setup and how it would help my business. And the cost? It was about half of what the other systems we were using cost the agency.

Joe Barge Avatar
Joe Barge
- Google

Parker Easley at the Kotter Group was awesome in helping us move our phone system over to Bridge. Highly recommend working with the Kotter team and the Bridge product is great!

Stuart Gold Avatar
Stuart Gold
- Google

Michael was great. This was a new experience for our agency going away from the traditional voice service to VOIP. Not only do we save money on our voice communication system we can literally take it anywhere on any device. Michael held out hands and walked us through the steps to change and I dare say we probably would not have completed this task without him. Thank you so much Michael.

Nathan Furnish Avatar
Nathan Furnish
- Google

I am using Bridge by The Kotter Group and am enjoying it very much. They have provided excellent service. They are fast with follow ups, answering questions, and getting me up and running. Michael McGlamry has been great to work with. His help and service has been awesome. I highly recommend this service!!!

Clinton Houck Avatar
Clinton Houck
- Google

Manny and Andrew were great at explaining features of the phone system. The Bridge product has all the features a modern day insurance agency is looking for.

Kevin Crowley Avatar
Kevin Crowley
- Google

I appreciate how responsive The Kotter Group is to my constant questions. I would definitely recommend them to people seeking communication services for their business.
I was especially grateful for the professionalism and efforts of Chris Lejeune, Chris Barfield, Nathan Howard and Jackson Butler.

Brandon Banks Avatar
Brandon Banks
IMG (Insurance Management Group)

The customer service and support at The Kotter Group continues to be second to none.

Matthew Bryan Avatar
Matthew Bryan
- Google

Been very pleased with the Kotter Group. Jackson and Manny have been very helpful every time I need something. I'm looking forward to the continued improvements and connectivity with our AMS.

Susie Maxwell Avatar
Susie Maxwell
- Google

Grant Harpole - worked with our local tec and host for our emails, and moved them onto the exchange with the Kotter Group within Hawksoft. Grant was very easy to work with and took care of everything in a very professional manner.

Tony Darger Avatar
Tony Darger
- Google

Phenomenal customer service! Easy to work with and very helpful and knowledgeable about the products they sell and service. Highly recommend for your VOIP provider!!!

Joshua Lipstone Avatar
Joshua Lipstone
- Google

After spending several years, yes years, looking for a new phone system we found Bridge from The Kotter Group. It has everything that we were looking for and more. What we've been most impressed with is the customer service we've received from Manny T and Andy D. It's been a pleasure working with both of them as well as everyone else at The Kotter Group. I would highly recommend them for your business phone needs.

Kari Colman Avatar
Kari Colman
- Google

Switching over to VOIP is quite a process but the support staff is very willing to help quickly. I specifically worked with Grant several time over the course of one day. We had headsets that worked one day and then wouldn't work the next day. It could have been a very frustrating process but Grant made it easy and you can tell he enjoys being a problem solver. I'm sure it's not the last time he will hear from me. Thanks for your efforts!

Kicker Cardenas Avatar
Kicker Cardenas
- Google

I love the support that Kotter provides. Simeon is great. He's always quick and super helpful!!

Andrea Sebzda Avatar
Andrea Sebzda
- Google

Worked with Charles to help establish our 3.0 Bridge updates and linking our calls to our management system. He was extremely helpful in grouping our office members, assisted in showing how to download and use Bridge phone central. Thank you

Kim Brouwer Avatar
Kim Brouwer
- Google

Simeon Lowell was awesome. He is very responsive and knowledgeable. I would highly recommend him to assist in any technical issues. Thank you again Simeon. Kimmer.

Tracy Tedrow Avatar
Tracy Tedrow
- Google

Many thanks to Nathan Howard for putting me in touch with Steven Meyer.
I have an appointment set for next week and am hoping for a successful solution for our shared customer.

Maria Cardenas Avatar
Maria Cardenas
- Google

The support team is always a big help. Simeon was amazing!

jennifer stephens Avatar
jennifer stephens
- Google

We are working through all the kinks of learning a new phone system, especially one as automated as Bridge. I will tell you that the chat help sessions are great - especially when you get Simeon! He has great customer service and chats with you until your issue is resolved. If he's unable to resolve the issue right then, he is good to follow up with you the next day or even the following week to see if things are working better.

Teresa Fuller Avatar
Teresa Fuller
- Google

We are new to Bridge so there has been a lot to learn, but we are excited about all of the features it offers. Chris has been instrumental in coordinating the switch from our old system to Bridge. In addition, Kyle was also very knowledgeable, professional and courteous while assisting me with getting Call Park set up today. Thank you from team BEVCO!

Barbara Valentine Avatar
Barbara Valentine
- Google

Excellent service - solved the concern quickly!
Thanks Stewart

Susan Mullen Avatar
Susan Mullen
- Google

Great job at responding to my request immediately!

Tammy Donaldson Avatar
Tammy Donaldson
- Google

Once again the Kotter Group Techs came to my rescue !! Thank you for being patient with me and always responding so quickly : )

Sherri Moore Avatar
Sherri Moore
- Google

Simeon L. was very helpful and patient as he assisted with my system issues. Outstanding customer service.

Brian Spears Avatar
Brian Spears
- Google

Thank you Stewart Larsen for taking care of my Virtual Reception!

RMH Avatar
- Google

Simeon is a great help! I would recommend his expertise to any one!

Angel Ramirez Hermandez Avatar
Angel Ramirez Hermandez
- Google

Justin, has help me several times and truly appreciate it the assistance.
Thank you

Therese Potter Avatar
Therese Potter
- Google

Very helpful and got my issue correct within minutes. Thanks

austin hester Avatar
austin hester
- Google

Really helped me out. Went above and beyond to help me out. Great customer service!

Michele Newman Avatar
Michele Newman
- Google

I had a Hard Phone Setup problem and Simeon Lovell and Nathan Howard worked diligently and patiently with me to solve all my inquiries. Whenever I have a problem with my Bridge or Voip phone, the Kotter Group takes care of us here at Byrd Insurance in a timely manner. Thanks Guys!!!!

tracey webber Avatar
tracey webber
- Google

Simeon is always very helpful, polite and patient. I secretly always hope that he is the Customer Service Rep when I chat.

Gary D Avatar
Gary D
- Google

Simeon, Has been awesome in assisting with tech issues. Kotter/ Bridge has been a great phone system for my agency.

Charles Rodriguez Avatar
Charles Rodriguez
- Google

I love the Kotter group. They provide the illest VOIP. Their crew over there is tops. Especially my man Stewart Larson. Dude is primo. Dope AF all around.

Cheri Martinen Avatar
Cheri Martinen
- Google

Simeon Lovell from Bridge's Technician support team, helped resolve my issue quickly and was a joy to work with.

Julian Wright Avatar
Julian Wright
- Google

It was a pleasure doing the chat today. I didn't realize it was gonna be so easy to get things done. 5 stars

Spivey Insurance Group Avatar
Spivey Insurance Group
- Google

Kaleb was so very helpful today. He took time to explain and work through all my questions. He was able to answers them all and solve the issues we were having. It is nice to work with someone with patience and understanding.

12 Times Better Insurance Plus Avatar
12 Times Better Insurance Plus
- Google

I was referred to Bridge through my Hawksoft CMS. I am a new start up agency and hoping the program will coach us well in this virtual world. I would give them 4.5 Stars if I could as a former employee dropped the ball on me big time, but that was not their fault. I have been currently working with Account Executive Ben Davis and he is great! He has not over promised, or underdelivered. If he does not know the answer, he will state that and find out. He just does not wing it to get a sale. The other staff members, all the way up to Charlie have been great. Thank you!

Keith Tew Avatar
Keith Tew
- Google

Super excited to have Bridge at my office! Getting set up with everything does take some time for the transition but they have been a great help with a ton of exciting and beneficial services all in on package. Looking forward to a great partnership. Simeon with Support was a great help and fixed a couple kinks very quickly through Live Chat!

Aaron Dockery Avatar
Aaron Dockery
- Google

I've been using the system for over a month now and it's great. The IT response to suggestions and issues is always fast. Definitely top tier service work for these guys

Margaret Galewski Avatar
Margaret Galewski
- Google

Jackson is a rockstar!! He made sure I was taken care of despite the fact that I called him at 4:59 on a Friday!!! Great service and super nice to deal with!! Thank you Jackson :)

Jim Garner Avatar
Jim Garner
- Google

Called Kotter and Jonathan LeCroy was great to work with. Phones we ported over from another vendor were not working quite right so he suggested Yealink phones and helped me pick out one best suited to me. Placed order on Wednesday and the phone arrived Friday. After a 20 minute session with Tech Support the phone was up and live. Thanks!

Dave Harvey Avatar
Dave Harvey
- Google

Big thanks to Jonathan LeCroy helping me during all this chaos. He did a great job of explaining everything and responding promptly with all questions and needs. Excellent Sales Pro! Thank you

Cindy Wyatt Avatar
Cindy Wyatt
- Google

The Kotter Group purchased a company we had used for our business phones. I was originally going to change providers as since I was not familiar with the Kotter Group and they are in a different state. However, we were assigned a fantastic account manager (Richard Allen) who responds quickly to our questions and is super knowledgeable so we have elected to continue using them. They are comparable in fees to Spectrum with much better customer service.

Dave MacDonald Avatar
Dave MacDonald
- Google

We use The Kotter Group and Bridge for our VOIP phone system. This is a dynamic integration with online text, fax and chat. Michael has been particularly helpful using their online chat support feature.

Dale Langehennig Avatar
Dale Langehennig
- Google

Jackson did a great job helping me with set-up. Looking forward to getting started on the system! Having US based support has been a breath of fresh air! Support has been A++ in every interaction. Great job, Jackson and Kotter Group!

Kyle Hatchett Avatar
Kyle Hatchett
- Google

Grant was very thorough and knowledgeable in helping us troubleshoot some network problems. Good customer support! Michael was also very helpful another time I called.

Megan Weldon Avatar
Megan Weldon
- Google

Nathan (Support Technician) at Bridge really helped us out! We had a long standing issue that he was able to jump on quickly and get fixed that saved us a lot of head aches! He worked on the issue then promptly followed up the next day to be sure everything was done correctly. Thanks for your help Nathan!

B Quickel Avatar
B Quickel
- Google

Michael H. is my HERO of the day. He gave me some direction in get Drip setup. Drip campaign could be your biggest selling feature if it is developed. Don't just give me a blank slate and expect results. Put a couple campaigns in the system. EX. What is the sequence you use when you are contacted about bridge - how do you followup? Bill Quickel

Liz Wild Avatar
Liz Wild
- Google

Michael H. was so kind and helpful. He had nothing but patience. I had to call first thing in the morning and again at the end of day for two separate problems and he was gracious both times. I wish more people in customer service operated like Michael H.

Danielle Shearer Avatar
Danielle Shearer
- Google

Thank you Thomas for your help on our support ticket. You were very helpful and provided many options for us to choose from. I really appreciate the help.

Aaron Hill Avatar
Aaron Hill
- Google

Very good people to work with, and the CEO, Adam Kotter, is extremely knowledgeable and will do his best to work with you to resolve issues or plan and implement ways to avoid them in the future.

Bruce conrad Avatar
Bruce conrad
- Google

very helpful and explained things in terms even I could understand

Shaw Insurance Avatar
Shaw Insurance
- Google

Michael M. with the Kotter Group has been a great help to our agency with HawkSoft and other applications. He is extremely knowledgeable and professional and we can always count on him to get the job done. He makes everything seem so effortless and keeps us informed every step of the way.
I would give him a 10 star if I could.

Brandy Rosd Avatar
Brandy Rosd
- Google

I is so amazing 😉 here. This place is so much more then a job are a career it’s truly a family. The have completed change my life and give me back the love 💕 of my life my Husband 🥰🤩😘😍🙅🏽‍♂️Thank you so much for being you , love y’all so much 💗🥰😍💕👏🏽

H S Avatar
- Google

Have worked with Michael McGlamry on several things recently with regards to getting a new employee and new computer set up. Fast response and all taken care of with no issues on this end....made it wasy for us!!

David Reuter Avatar
David Reuter
- Google

Dave Smith provided excellent immediate comprehensive support and was kind enough to summarize all for the issues in a thoughtful email! Just Awesome Thank you so much!

Ramon Labrador Avatar
Ramon Labrador
- Google

Chris Barfield was very professional and helpful. He was able to recreate the user profile while we were on the phone.

Amy Hollaman Avatar
Amy Hollaman
- Google

Michael l was very helpful and quick with resolving an issue that I had. Great customer service!

Rusty Hinman Avatar
Rusty Hinman
- Google

Grant was wonderful to work with, very patient and knew exactly what to do. He was done quickly and accurately. Thank you.

Barbara winton Avatar
Barbara winton
- Google

Grant helped me tremendously today. I was unable to append suspense's with documents. He worked out I needed a new profile, he did that and put all my old desktop stuff on my new desktop with all my shortcuts. Resolved all issues and answered all my questions. He had previously mentioned that we needed a new router. He got together with my boss, they worked it out and now it all works like a dream! Thanks Grant

Scott Pelo Avatar
Scott Pelo
- Google

Grant was very helpful during my phone call. He was quick to understand my problem, took care of what I needed, and walked me through what he was doing while fixing it. If I need something fixed in the future I hope my phone call gets directed straight to him.

Sandra Windle Avatar
Sandra Windle
- Google

Michael McGlamry was so awesome to work with. He was pleasant and very knowledgeable about my situation. Thanks again Michael!

Amanda Hastings Avatar
Amanda Hastings
- Google

Manny was able to assist me when we had an issue with our phone system at work. We had a tech issue that could've left us down but in just a few minutes had a fix for me and then updated me within an hour. Wonderful service!

Crissi Zaletel Avatar
Crissi Zaletel
- Google

Thank you Michael! You did an amazing job with correcting my email issue. I have had several tech look at this error and continued to get it. I appreciate all your hard work !

Sandra Windle Avatar
Sandra Windle
- Google

Michael McGlamry was so awesome to work with. He was pleasant and very knowledgeable about my situation. Thanks again Michael!

Catherine Peduto Avatar
Catherine Peduto
- Google

Parker was awesome! Stayed in touch and followed up until my issue was resolved. Very polite and professional. Thank you Parker!

Nancy Woron Avatar
Nancy Woron
- Google

Grant Harpole is awesome! He was able to fix several issues we were having with our management system that have been plaguing our office for the past week. Thank you so much Grant for your knowledge and expertise! You are amazing!

Charlie Webb Avatar
Charlie Webb
- Google

Outstanding support. Will helped me and was the best ever. Charlie

Coulton Every Avatar
Coulton Every
- Google

I was working with Grant all morning in regards to some Outlook issues I was experiencing. He went above and beyond to solve the problem for me in no time. He was able to answer all of my questions and worked diligently to get me back up and running

Jacqualine Payne Avatar
Jacqualine Payne
- Google

Sam is AWESOME!! Very professional and patient as he worked through our agency getting back on board. WAY TO GO SAM!!!! IT has been a pleasure working with him!! Byrum Culo Davis & Dell Insurance Agency!

Toni Leibowitz Avatar
Toni Leibowitz
- Google

Hands down the best Service and quick to resolve my issues instantly. Thank you so much Kotter Group for always being there for my needs.

Emmanuel Osuyah Avatar
Emmanuel Osuyah
- Google

Sam Okonta is the real deal. T'was the very end of the day, I called in and waited nearly 20 minutes and got a vm. I reluctantly left a message. Not quite 5 minutes Sam called me back and installed, downloaded and repaired all my software issues with my client management system across 2 computers: mac, windows and my ipad pro all in record time. Sam You are the real deal. Next time I want to talk to no one but you. Thanks for making my holiday weekend rock. Now I can get stuff done.

Michelle Avatar
- Google

Sam was very professional and made sure I was properly taken care of.

Double AA Avatar
Double AA
- Google

Michael H was great to work with. He took every possible step to work with me through the process with migrating email over. Also he was very patient with me in waiting as I set up mobile email too.

Elizabeth Perry Avatar
Elizabeth Perry
- Google

Grant from the Kotter group was super helpful and funny too! Usually calling in for tech help is an annoying process but he made it fun and helped out with little things that I needed as well. Highly recommend them!

Paul Smith Avatar
Paul Smith
- Google

Sam Okonta walked me through getting Outlook 365 connected to my agency management system in a matter of minutes. Pain-free!

Holli Wint Avatar
Holli Wint
- Google

Michael H helped our agency out of a huge issue. He got us back up and running. We are very grateful for his assistance on this.

- Google

Michael Harpole, this man spent the extra time to result all of my problems with my Outlook account that stopped working form your web site. Excellent job! The man should get a bonus or a raise in pay. President of American West Insurance Agency Inc Stanley Kingsbury Olympia WA

Mark Roman Avatar
Mark Roman
- Google

Thanks Grant! Grant helped me get one of my ported cell numbers back texting.

Jack Doolittle Avatar
Jack Doolittle
- Google

Nate Krausert Avatar
Nate Krausert
- Google

Outstanding service and knowledge!

Sibley Posse Avatar
Sibley Posse
- Google

Thank you for your help Michael Harpole! I appreciated how quickly and efficiently you were able to solve the problem I was having with my email on the Hawksoft Remote Desktop! You rock!

Sarah Mcivor Avatar
Sarah Mcivor

Grant was a Rockstar! 2 thumbs up. Thanks for your help!

Alan Hoffmann Avatar
Alan Hoffmann
- Google

worked with Grant to update to Parallels Client. Found a glitch in Windows and had to go thru a long process but got me up and running. Great job Grant! Love Kotter and Hawksoft!

Yelena Kacherovsky Avatar
Yelena Kacherovsky
- Google

The issue with my e-mail was fixed.

Jeff Pugmire Avatar
Jeff Pugmire
- Google

They've always been super helpful every time that I have called.

Breeze Insurance Avatar
Breeze Insurance
- Google

Grant did an excellent job taking care of the issue at hand in a professional, proficient manner. Thank you so very much!

Edna Coberly Avatar
Edna Coberly
- Google

Thank you Sam! I appreciate your prompt attention to my printer issues this evening! I thought I might have to wait until morning but when you called I was pleasantly surprised. You were able to reconnect the printer(s) and correct the default info. Fast, Friendly service! Thank you again! Beth, Kevin Panter Insurance.

Evan Whitehill Avatar
Evan Whitehill
- Google

Grant was very easy to work with as was very quick!! Would recommend him to anyone!

Michael Cruz Avatar
Michael Cruz
- Google

Tech support is very helpful and friendly! Stephen and Grant are legit. They are not playing. Great techs!

Kate Leaver Avatar
Kate Leaver

Chris Barfield is awesome!! He is very knowledgeable and very easy to work with!!! And he’s funny!! We enjoyed working with him!! Thanks for everything Chris!!!

Nathan Beck Avatar
Nathan Beck
- Google

Grant was excellent to deal with!!! He went above and beyond his call of duty!

Steven J. Spiro Avatar
Steven J. Spiro
- Google

Grant worked with me for awhile, only to say more research was needed and he'd be getting back to me within a couple of days. Imagine my surprise when he called me back 10 minutes later with the solution. Grant understood my needs, was very professional and a pleasure to work with.

MrSstewart1985 Avatar
- Google

Michael did a great job setting up my AMS, will contact him directly with any other situations that may arise!

Teresa Campa Avatar
Teresa Campa
- Google

This is Amanda Austin from Advantage 1 Insurance in St Cloud, MN and Grant was extremely helpful today, fixing 2 issues in 1 call - efficient :) He also provided some humor which was a bonus - Thanks Grant!

Steven J. Spiro Avatar
Steven J. Spiro
- Google

Grant worked with me for awhile, only to say more research was needed and he'd be getting back to me within a couple of days. Imagine my surprise when he called me back 10 minutes later with the solution. Grant understood my needs, was very professional and a pleasure to work with.

Catherine Taylor Avatar
Catherine Taylor
- Google

Sean Roberts Avatar
Sean Roberts

Have always been very helpful and professional, I have never not had an issue resolved.

Candace Gillespie Avatar
Candace Gillespie
- Google

Kotter's customer service is the best. They always solve the problem. Their follow through is great. Grant was particularly savvy in solving our problem today.

Tanya Gehrig Avatar
Tanya Gehrig
- Google

We have been working with Grant for the past few weeks to move our data and emails. He has been very helpful in answering our questions and finding information for us. Grant answered all of our questions and helped put our minds at ease about the safety of our data. We had a period of time in which we thought our data was lost by our previous company and Grant helped us through all of that and when we discovered our data was recoverable, he helped us through the process of getting it into the Kotter Group. We are eternally grateful for not just Grant but the entire Kotter Group Team for their help over the past few weeks!

Eric Bright Avatar
Eric Bright
- Google

Very helpful. Will call Grant back next time.